Computer Repair Technician

A Computer Repair Technician, aka PC Repair Technician, installs, evaluates, detects, and troubleshoots different types of issues affecting computer systems or servers or networks. The individual will diagnose faulty hardware or software of PCs or laptops and diagnose them. After they identify the problems, they resolve them.

Technicians, however, work more often with hardware peripherals than with software. They should be proficient with the widely used operating systems, such as Windows, Linux or macOS. They are the primary customer contacts support and service.

Technicians should have first-rate analytical and problem-solving skills.  They would have to travel to clients’ premises to fix issues whenever required.

Technicians should have excellent communication skills, as they would need to explain technology to non-technical people. They need to be prepared to work flexible hours.

Technicians must also be prepared to do physical work, such as lifting computers or equipment, and, if necessary, shift them to other locations. They would need to stoop, bend, and reach.  

Technicians must be good team players. They would have to interact with end users through phones, emails or chats.

Technicians should be good at customer service and possess the ability to multitask.

Job Description

Technicians’ disassemble and reassemble computers using various types of hand tools. They help in producing test procedures for different types of products. They install and configure operating system software and upgrades.

Technicians would also have to repair IT peripherals and equipment, such as printers, mobile devices, scanners, etc.  They would have to reinstall operating systems when hard disks break down.  

Technicians will carry out performance tests according to requirements, prepare test reports of products when needed, remove viruses, and troubleshoot malware, adware, spyware, etc. They also adjust computer hardware components to ensure better performance and diagnose network connectivity problems. Freelance computer repair technicians’ responsibilities also involve replacing screens on computers, installing and configuring software programs, and assembling desktop and laptop computers, besides mobile devices and Macs.